All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
The Customer's right of return must be exercised as described below.
The right of return must be exercised by the Customer within 14 (fourteen) days of the date of delivery to the Customer or a third party on its behalf. To exercise the right of return, the Customer must contact Customer Service or follow the online procedure and obtain a return code. Once the Customer has obtained a return code, he/she must contact UPS for pick up and attach the printed return label on the package.
For the return to be accepted by Fabricuno, the products must be returned within 14 days of the date on which the Customer informed Fabricuno of his/her wish to return the purchase with the return form via the online procedure or by telephone to Customer Service, in order to obtain a return code, and respecting the following conditions:
- The products must be returned in their original packaging (box, accessories, inserts, protection, leaflets, etc.).
- The products must be accompanied by the purchase receipt.
- Products returned by the Customer must not have been damaged, used, worn or washed, but may be handled and inspected to determine their nature and characteristics.
- Labels and security tags must still be attached to the products.
- Damaged goods being returned must be in the condition in which they were received by the Customer; the Customer must not attempt to modify, handle or repair them.
Fabricuno reserves the sole right to refuse returns of products that have been damaged, are incomplete, deteriorated and/or soiled or in any state clearly indicating that the products have been used, or products returned after the deadline indicated above, or lacking a return form.
Fabricuno also reserves the right to demand compensation for any damage caused by the Customer's negligent conduct or misconduct when returning products. Fabricuno cannot be held liable for lost or stolen products beyond its control, or for returns to the wrong address, or for delivery delays of returned products beyond its control, it being understood that the Customer assumes all risks of returns. The Customer is also responsible for providing proof of return.
In the event of return, the Customer will be refunded all payments made to Fabricuno for the returned product(s), according to the method of payment chosen for the purchase, including delivery costs (and excluding additional costs for Express shipping Service, described in article 5 above).
Fabricuno will refund these amounts upon receipt of the returned product or when the Customer proves that he/she has correctly sent the product to Fabricuno. Refunds are credited to the Customer's current account linked to the credit card used by the Customer for payment, or via PayPal. Refunds are at no charge to the Customer.